Shipping policy

At Nexora, we work with trusted fulfillment and shipping partners to deliver your order safely and efficiently. Please review the information below before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation by email where tracking information is available.

Please note that processing times may occasionally be longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.

2. Delivery Times

Delivery times depend on the product, destination, and shipping method selected at checkout.

For orders delivered within the United Kingdom, estimated delivery times are generally:

Standard Shipping: 5–12 business days

These are estimated delivery times, not guaranteed delivery dates. Delays may occasionally occur due to customs, courier operations, weather conditions, peak periods, or other circumstances outside our control.

3. Shipping Costs

Available shipping options and applicable shipping fees will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

4. Tracking

Where tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

5. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delivery delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us at:

support@nexora2ll.com

We will review the shipment status and assist you as appropriate.

6. Incorrect or Incomplete Delivery Information

Please make sure your shipping address and contact information are correct before completing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be reshipped.

7. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us at support@nexora2ll.com as soon as possible.

Please provide your order number and, where appropriate, clear photographs or videos of the issue so that we can investigate and provide an appropriate resolution.